Learning Management System Coordinator

Position Title: Learning Management System Coordinator Department: Quality Assurance
Work Location: Decatur, Illinois

Position Summary:
• Perform a variety of maintenance and review duties within the learning management system (LMS) to ensure the efficient and effective use of the system.
• Responsible for processing training requests, run training reports, and assist site management with the effective use of the LMS (ComplianceWire). The LMS Coordinator will work in a detail-oriented, compliant manner.
• Assist in entering training completions into the LMS, and acting as a system administrator and SME, providing hands-on trainings and support to system users.

Essential Duties and Responsibilities:
• Hands-on experience with implementing the (ComplianceWire) system i.e. system configuration, set-up, testing, procedures establishment, curriculum built, quizzes, and co-ordinate with the suppliers for implementing the project.
• Provides day to day administrative support of Rising’s Learning Management System (ComplianceWire).
• Set up and maintain training items, curriculums, and user groups based on feedback from area management.
• Partner with Human Resources to manually add new users to the LMS as required.
• Create, maintain, and distribute LMS reports. Provides management with metrics and updates to assist in managing compliance with all set training objectives and requirements.
• Provide initial and refresher learner training to LMS users. Provide advanced training to managers/supervisors on reporting functionality and curriculum maintenance process.
• Monitor online helpdesk queue and take appropriate actions to provide excellent Level 1 customer service support to LMS users via phone and screen-sharing applications.
• Assist with the development and maintenance of LMS system standards, policies, procedures, and operations manuals.
• Collaborate with instructional developers and SME trainers to ensure training content meets LMS and SCORM requirements. Tests new and revised content to ensure activity requirements are met and content launches appropriately.
• Assist with the creation of training materials such as PowerPoint presentations, student and instructor guides, preparation for training sessions, and other related activities particularly for aseptic manufacturing and data integrity management.
• Works directly with the LMS provider to troubleshoot issues and implement bi-annual updates as necessary.
• Collaborate with business units and stakeholders in the domain to identify and incorporate all learning, enrollment, and reporting requirements into the LMS using consistent standards.
• Participate in the testing of system upgrades and functionality changes.
• Delivery of new hire and refresher GMP concept training.
• Provide support during internal and external audits related to regulatory, pre-inspection approval, and corporate compliance.
• Identifies trends and opportunities for continuous improvement of the Rising training system.

Additional Responsibilities:
• Assist in other electronic data system administrative functions, as required.

Education and Experience:
• Bachelor’s Degree from a four-year accredited college or university or four years equivalent industry experience
• Minimum three years of expert-level experience as the administrative lead of an electronic learning management system such as Compliance Wire.

Job Prerequisites:
• Strong background in GMP concepts. Experienced in the creation and delivery of GMP concept training.
• Experienced in the use of e-learning content applications.
• Must have a working knowledge of current Good Manufacturing Practices, United States Pharmacopeia, current Code of Federal Regulations (21 CFR parts 11, 210, 211, 820), and other FDA regulations and guidances.
• Meticulous attention to detail, the priority placed on ensuring complete and accurate documentation.
• Proven success working in a highly cross-functional environment.
• • Highly self-reliant and capable of quickly solving problems and resolving conflicts at various levels. Ability to think critically and make decisions based on instructions and previous experience.
• Outstanding interpersonal and communication skills combined with a sincere passion for enabling others through training.
• Computer savvy and comfortable operating within a variety of different systems is a must, prior experience working within complex databases is a plus. Knowledge of e-learning principles.
• Exceptional organizational skills and detail oriented.
• Strong customer service skills to support internal and external customers.
• Strong interpersonal skills with the ability to interact and relate effectively, productively, and positively with other Associates.
• Employees are required to work a 40-hour week. In special circumstances, additional hours during the weekdays, evenings, and/or weekends will be required to complete tasks and meet deadlines. All applicants must be able to meet the attendance standards.
• Able to use personal computer and standard office equipment such as fax and copy machines, calculators, and printers. Aptitude to learn computer programs as needed (i.e. Microsoft Office Word, Excel) in addition to other business applications.
• Strong verbal and written communication skills. Resourceful and well organized.
• Ability to read and interpret standard documents such as: procedure manuals, employee handbook, and job-related publications. Ability to write routine reports and correspondence.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• The individual must be proficient in the Microsoft Office Software Suite (incl Word, Excel, and PowerPoint).
• Experience with UL Compliance Wire Highly recommended.

Physical Demands, Mental requirements, and Work Environment:
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, and hear. The employee is required to use hands to finger, handle, or feel. Specific vision abilities required by this job include close vision for written work and PC use.

Mental Requirements:
• Ability to write, read, and apply technical scientific writing, procedures, and quality policies.
• Ability to apply deductive reasoning and analytical thought to understand complicated issues.
• Ability to receive instructions and follow work rules and company policies.
• Ability to follow safety and security practices.
• Ability to follow safety and security practices.
• Ability to maintain the confidentiality of work assignments.

Safety Requirements:
• Safety glasses and close-toed shoes are required in many areas within the facility.

• The list under Essential Functions and Additional Responsibilities is not exhaustive, but merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change. This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. She/He will be required to follow any other instructions and to perform any other job-related duties as required by his/her supervisor/manager. Requirements stated are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the employee will possess the abilities and aptitudes to perform each task proficiently. Employment decisions, including promotions, transfers, and others, are based on meeting all requirements and organizational needs, the employee being in good standing (including lack of disciplinary actions), meeting all applicable performance standards and other non-discriminatory criteria. The methods of fulfilling requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. WE MAINTAIN AN “AT WILL” EMPLOYMENT.

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