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Read more about Rising’s response to the COVID-19 pandemic here.
Follow a manual added link
Read more about Rising’s response to the COVID-19 pandemic here.
Position Title: | Order Management Associate | Department: | Sales |
Reports To: | Customer Service Manager | Work Location: | East Brunswick, NJ |
Position Summary:
Provide an overview of the role, including job scope / responsibilities, impact, decision authority, problem solving, level of influence, etc. |
Perform assigned tasks related to the order fulfillment process. |
Essential Duties & Responsibilities: |
• Perform assigned tasks related to the order fulfillment process so that customer orders/lines are accurately and timely communicated to the warehouse(s) for shipment |
• Understand assigned customers’ ordering patterns and requirements so that orders are fulfilled per customer requirements |
• Understand warehouse requirements that impact order fulfillment to ensure that orders/lines are processed as required |
• Work cross-functionally to ensure customer orders are processed accurately and in a timely manner, while helping resolve any issues preventing this from occurring |
• Process and resolve customer overages, shortages and damages |
• Learn and manage shipment back-end processes for customer tracking updates |
• Assist in day to day document creation |
• Update and append master customer lists & order management systems |
• Communicates effectively with all internal and external associates |
• Takes personal responsibility to resolve problems by proposing ideas and solutions |
• Contributes positively to team/company morale and spirit and driven to deliver results |
• Using integrity and ethics in judgement about work and organizational issues |
Position Requirements: | |
Education: | |
Required: | Bachelor’s Degree |
Experience: | |
Required: | SAP experience and prior experience in a similar role strongly preferred |
Specialized Training or Technical Knowledge Licenses, Certifications Needed: | |
General computer skills with a thorough understanding of Microsoft Office programs, especially Excel | |
Company / Industry Related Knowledge: | |
Pharmaceutical knowledge is a plus |
Job Specific Competencies: |
• Strong organizational skills and detail oriented |
• Ability to perform under pressure while juggling multiple tasks |
• Positive attitude and a willingness to learn |
• Ability to adhere to deadlines and work in a team |
Physical Requirements: | • The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus |