| Position Title: | Order Management Associate | Department: | Sales |
| Reports To: | Customer Service Manager | Work Location: | East Brunswick, NJ |
| Position Summary:
Provide an overview of the role, including job scope / responsibilities, impact, decision authority, problem solving, level of influence, etc. |
| Perform assigned tasks related to the order fulfillment process. |
| Essential Duties & Responsibilities: |
| • Perform assigned tasks related to the order fulfillment process so that customer orders/lines are accurately and timely communicated to the warehouse(s) for shipment |
| • Understand assigned customers’ ordering patterns and requirements so that orders are fulfilled per customer requirements |
| • Understand warehouse requirements that impact order fulfillment to ensure that orders/lines are processed as required |
| • Work cross-functionally to ensure customer orders are processed accurately and in a timely manner, while helping resolve any issues preventing this from occurring |
| • Process and resolve customer overages, shortages and damages |
| • Learn and manage shipment back-end processes for customer tracking updates |
| • Assist in day to day document creation |
| • Update and append master customer lists & order management systems |
| • Communicates effectively with all internal and external associates |
| • Takes personal responsibility to resolve problems by proposing ideas and solutions |
| • Contributes positively to team/company morale and spirit and driven to deliver results |
| • Using integrity and ethics in judgement about work and organizational issues |
| Position Requirements: | |
| Education: | |
| Required: | Bachelor’s Degree |
| Experience: | |
| Required: | SAP experience and prior experience in a similar role strongly preferred |
| Specialized Training or Technical Knowledge Licenses, Certifications Needed: | |
| General computer skills with a thorough understanding of Microsoft Office programs, especially Excel | |
| Company / Industry Related Knowledge: | |
| Pharmaceutical knowledge is a plus | |
| Job Specific Competencies: |
| • Strong organizational skills and detail oriented |
| • Ability to perform under pressure while juggling multiple tasks |
| • Positive attitude and a willingness to learn |
| • Ability to adhere to deadlines and work in a team |
| Physical Requirements: | • The employee must occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus |
Read more about Rising’s response to the COVID-19 pandemic here.
Read more about Rising’s response to the COVID-19 pandemic here.
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