Customer Service Specialist

Rising Pharma is seeking a motivated Customer Service Specialist who is ready to apply their knowledge of business practices in a fast-paced corporate environment.

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Position Title:	Customer Service Specialist
Department:	Sales
Reports To:	Customer Service Manager
Work Location:	East Brunswick, NJ

Position Summary:

Provide an overview of the role, including job scope / responsibilities, impact, decision authority, problem solving, level of influence, etc.

Essential Duties & Responsibilities:

Maintain a mutually beneficial business relationship with customers by providing information such as tracking, PODs, forecasts/demand, and timely deliveries/responses for purchase orders.
Support sales representative with their list of clients.
Work with Major clientele (Walmart, AmerisourceBergen, Cardinal Health, and McKesson) along with a myriad of other minor wholesalers who require attentiveness and timely responses.
Collaborate with internal teams (finance, supply chain, allocation, demand planner, operations) to provide transparency to customers on information for their orders.
Work with private label/relabel companies and respective supply chain planners for forecasting and delivering time-sensitive, critical orders.
Maintain the timing and coordinating of deliveries between warehouses and carriers to ensure orders are delivered by projected promise dates.
Work within SAP and 3rd party portals for setting up items in vendors portals.
Maintain and balance multiple files and pieces of information to ensure compliance with the vendors’ respective portals. Provide daily/weekly reports on open orders to reconcile any order issues that may occur during an order’s processing/transmission.
Takes personal responsibility to resolve problems by proposing ideas and solutions.
Contributes positively to team/company morale and spirit and driven to deliver results.
Using integrity and ethics in judgement about work and organizational issues.

Position Requirements:

Education:
Required:	Bachelor’s Degree
Experience:
Required:	SAP experience and prior experience in a similar role strongly preferred
Specialized Training or Technical Knowledge Licenses, Certifications Needed:
General computer skills with a thorough understanding of Microsoft Office programs, especially Excel
Company / Industry Related Knowledge:
Pharmaceutical knowledge is a plus but not required

Job Specific Competencies:

Strong organizational skills and detail oriented
Ability to perform under pressure while juggling multiple tasks
Positive attitude and a willingness to learn
Ability to adhere to deadlines and work in a team

Physical Requirements:

The employee must occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

Application Form

Read more about Rising’s response to the COVID-19 pandemic here.

Customer Service Specialist

Essential Duties & Responsibilities:

Position Requirements:

Job Specific Competencies:

Physical Requirements:

Application Form

Integrity

Responsibility

Service

Collaboration

Teamwork