Accounts Receivables Representative

Position Title: Accounts Receivables Representative Department: Finance
Reports To: VP of Finance Work Location: East Brunswick, NJ
Position Summary:

Provide an overview of the role, including job scope / responsibilities, impact, decision authority, problem solving, level of influence, etc.

Responsibilities include all accounts receivable related functions, including cash application, keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; alerting supervisors of customers unwilling or unable to pay outstanding amounts; complying with requirements when legal action is unavoidable.
Essential Duties & Responsibilities:
• Ensure and maintain returns being processed and make sure the chargeback amount does not exceed the total authorized amount
• Investigate and resolve customer queries and process adjustments
• Run credit memos and make sure the credit amount is reflected on customer’s account
• Communicating with customers via phone, email, or mail
• Maintaining thorough, well organized accounts receivable customer files
• Posting all cash receipts, discounts, returns and other charge backs to customer accounts timely and accurately
• Maintain up-to-date billing system
• Follow up, collection and allocation of payments
• Carry out billing, collection and reporting activities according to specific deadlines
• Monitoring customer account details for non-payments, delayed payments and other irregularities
• Track and investigate deductions (charge backs) from customer payments
• Process, transmit and run credit card transactions for customer sales and refunds
• Process Debit Memos to invoice or re-invoice for any adjustment on restocking fees, currency issues, correction to original invoice etc.
• Maintain accounts receivables customer files, prepare bank deposits and follow established procedures for procession receipts, cash etc.
• Other AR duties as assigned
Position Requirements:
Required: High School Diploma
Required: 1-3 years relevant work experience
Specialized Training or Technical Knowledge Licenses, Certifications Needed:
Knowledge of SAP software
Functional Knowledge:
Strong analytical, interpersonal, and organizational skills
Company / Industry Related Knowledge:
Pharmaceutical and/or Accounts Receivable experience is a plus
Job Specific Competencies:
• Excellent MS Office skills including – Word, Excel and Outlook
• Detail orientated and well organized
• Ability to work individually and/or in teams

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